Verification file

Wondering what Betzio Casino needs to verify you?

We confirm who you are because the Curacao licence requires it, and the whole review usually takes 28 hours.

Start verification

Licensed operatorCuraçao Gaming Control Board OGL/2013/8482/154 since 2013

Check summary

Read the six lines, then send the file

You will know who reviews your file, how long it takes and where to ask.

Reviews the file

Betzio Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2013/8482/154

Longest wait

28 hours

Required by

Before your first withdrawal

Questions go to

[email protected]

Age checked

18+

Check walkthrough

Halfway through the upload and stuck?

Most delays come from a glare or a cropped corner, not from who you are.

Where do the uploads live?

Find the verification tab in your account profile and read the short list of accepted files before you reach for your phone camera.

Shoot the ID flat

Photograph your proof of identity on a dark surface in daylight, keeping all four corners inside the frame with no flash glare across the photo.

Same name in both spots

Send proof of payment method that shows the same name as your identity document, since a card in someone else's name will hold the check up.

Check the inbox mid-review

A reviewer reads your file inside 28 hours and emails you if one page is unclear; reply from that inbox rather than starting a fresh upload.

Camera out, pages ready

Before the first payout, the paperwork

Useful while you stand at the kitchen table with a phone in one hand.

Proof of identity

ConfirmsYour name, face and date of birth

Copy must showPhoto page, unedited, all four corners visible

Proof of address

ConfirmsWhere you live now

Copy must showYour name, your address, issued in the last three months

Payment method verification

ConfirmsThe card or wallet is yours

Copy must showYour name plus the first six and last four digits

Get the file right the first time

Your card, edges cut off. A corner of the card sits outside the frame, or the print is too soft to read. Lay the card on a flat, dark surface Take the photo in daylight, no flash

Two versions of your name. The name on the bill is shorter than the one on your profile, so the checker has to query it. Update your profile to the full legal name Send the corrected bill to [email protected]

Expired then, valid now. An expired licence still looks like a licence, but it proves nothing about who you are today, so it cannot pass. Renew the licence before the old one lapses Send the new copy to [email protected]

Where did the money come from?

A licence from the Gaming Control Board Curaçao, number OGL/2013/8482/154, requires Betzio Casino N.V. to know where player money starts. Asking for proof is a condition of that licence and part of the fight against money laundering. It is routine paperwork, not a suggestion that you did something wrong.

One of these usually settles the question, so have the one that fits ready.

Bank statements for recent months
Payslip or employment contract
Tax return or notice of assessment
Proof of a property sale
A letter from your employer

When the ask arrives

Why does this payout need a check?

You will know which moments open a check and what to send.

A larger sum than usual

A payment far bigger than your usual play makes the casino look closer, and proof of identity plus proof of address is asked for.

New wallet, whose is it?

A card or wallet you have not used here before has no history with us, so the casino confirms it is yours before the money moves.

Two addresses, one account

When the address on your profile and the one on the bill disagree, the file pauses until both read the same, so correct the older one.

Your first payout released

Before your first payout leaves, the licence requires the identity and address check to be finished, so a complete file keeps it moving.

Stuck in review

Plain answers on the document request

Most players fear one blurry photo will send the whole file back for another wait.

Does a phone photo of my ID count?+

Yes, if the whole card sits in frame and every edge is readable. Shoot it flat on a dark table with no flash glare, and keep the file under the size limit shown in your account.

Who supervises Betzio Casino, and under what licence?+

Betzio Casino N.V. holds licence OGL/2013/8482/154 from the Gaming Control Board Curaçao. That regulator sets the identity and money-laundering duties the checks on this page carry out.

I got married, so does my old ID still work?+

Yes, your proof of identity has to carry the name you play under. The verification team at [email protected] will explain how a name change is bridged before your file clears.

Is my ID safe once I send it in?+

Yes, your file travels over 256-bit SSL and stays with the verification team for the purpose of the check. Ask the privacy contact at [email protected] about access, correction or deletion of what you sent.

When does the casino actually ask for my documents?+

At the latest, the file has to be complete before your first withdrawal leaves. Betzio Casino may also ask at registration or at your first deposit, so keep the three items ready from the start.

Does a check from last year still cover me?+

Yes, a file that has already cleared normally stays valid, and a fresh copy is only asked when something about your details changes. A new payment method or address is the sort of change that starts a short second look.